Digital Products
As all of our products are digital in nature (including game packs, skins, DLCs, soundtracks, and virtual reality content), we generally do not offer refunds once a purchase has been made. This is due to the immediate nature of digital downloads, which makes it impossible for us to reclaim the products once they have been accessed or downloaded.
Refund Eligibility
We may offer a refund under the following conditions:
- Technical Issues: If you experience significant technical issues preventing you from accessing or using the product (e.g., the product is defective or incompatible with your system), please contact our support team within 7 days of purchase. We will do our best to resolve the issue, and if necessary, provide a refund or an alternative product.
- Incorrect Product: If you have purchased an incorrect product by mistake, please contact us within 24 hours of the purchase. We may be able to help you exchange it for the correct product, depending on the situation.
How to Request a Refund or Return
If you believe you are eligible for a refund or return, please follow these steps:
- Contact Our Support Team: Email us at support with your order details and a description of the issue.
- Provide Proof of Purchase: Include your order number and the email address used for the purchase.
- Wait for Our Review: Our support team will review your request and respond within 3-5 business days with a resolution. If a refund is granted, it will be processed to your original payment method.
Exemptions
- Digital Content Usage: Once a digital product has been downloaded or accessed, it is considered used, and we can no longer offer refunds.
- Changes to Content: If the digital content is modified or updated after purchase, it does not constitute grounds for a refund.
Customer Support
If you have any issues or questions about our refund and returns policy, our customer support team is here to help. Feel free to reach out to us at support, and we’ll be happy to assist you.